OneLogin Protect for iOS (4266881) (2024)

The OneLogin Protect mobile app can be installed directly from theApp Storeon your iOS device.

Your administrator may require biometric authentication for OneLogin Protect. If your device prompts you to enable biometric authentication during setup, tapSign in with FaceID(orTouchIDon iPhone 8 and below) and follow the on-screen prompts.

Using Your iOS Device

1. Log in to your OneLogin portal from the browser on your iOS device.

2. If your admin has required multi-factor authentication (MFA) and you have not already configured at least one additional authentication factor, you may see a prompt requesting that you add one now. If so, tapContinueand follow the prompts on your screen.

3. Otherwise, go to yourProfileand chooseSecurity Factorsfrom the menu.

4. TapAdd Factorand selectOneLogin Protectfrom the list of enabled authentication factors, then tapActivate.

   If OneLogin Protect does not appear in the list, contact your admin to ensure it has been enabled.

5. TapActivateto launch the OneLogin Protect app.

   

6. Your OneLogin portal now appears in the home screen of OneLogin Protect and can be used for future authentication.

Using Your Computer or Another Device

1. Log in to your OneLogin portal from a web browser and go to yourProfile. In theSecurity Factorsmenu, clickAdd Factor.

   

2. SelectOneLogin Protectfrom the list of enabled authentication factors.

   See Also

   OneLogin Protect for Android (4250527)How OneLogin Protect Conveniently Secures Employee Access From Anywhere

   

   If OneLogin Protect does not appear in the list, contact your admin to ensure it has been enabled.

3. In the OneLogin Protect app, tap the+to add an account. If you're prompted to allow OneLogin Protect to use your camera, tapOK. The camera activates, ready to scan a QR code.

   

4. ClickActivatein your web browser. Verify thatiPhone & Androidis selected in the dropdown menu and scan the QR code with your mobile device.

   

   

   If you're unable to scan the QR code, consult theTroubleshootingsteps below to check your camera settings or use an alternate code method.

5. When the code is accepted, the mobile app displays a green check and refreshes, displaying your account ready to authenticate.

1. The next time your OneLogin account requires authentication, the login screen advises that your iOS device is ready for your approval.

   

2. OneLogin sends a notification to the device. Tap the notification, then selectAccept. Unlock your device to allow one OneLogin to automatically send the OTP and log you in to your portal.

   If you don't receive the push notification, attempt theTroubleshootingsteps below to check your notification settings or use an alternate OTP method.

Configuring automated backups

1. In OneLogin Protect on your iOS device, swipe right to view the menu and tapBackup.
   

   
   

2. Enter yourEmailandPhone Number, and create aMaster Passwordusing the criteria shown on your screen.
   

   
   

3. After verifying your phone number by SMS, you receive a PDF containing a QR code and secret key for your account. Download or screenshot this file and store it in a safe place.
   

   
   

4. OneLogin Protect will now automatically update your backup whenever you add, update, or delete an account.
   

Warning:The master password and QR code arerequiredto access your backup in the future. If you lose them, you will lose access to this backup and will need to create a new backup using a new email address and master password. Additionally, anyone with this information may be able to access your OneLogin account and all secure accounts you have connected to it. Be sure that you keep it in a secure location that only you have access to.

Creating a manual backup

1. Open OneLogin Protect and go to yourBackupmenu.

2. TheLast Updateddate shows you how recently your accounts were automatically backed up. TapBACKUP NOWto immediately create a manual backup.
   

   
   

3. A confirmation appears at the bottom of your screen to display when your backup is in progress and has been completed. When complete, theLast Updateddate changes to reflect your current backup.
   

Disabling your backups

1. Open OneLogin Protect, go to yourBackupmenu, and tapDISABLE BACKUP.
   

   
   

2. A warning appears, confirming that you want to remove all existing backups and permanently disable any previously generated QR codes for this backup. TapREMOVEto confirm. Your saved codes can now be deleted from anywhere you've stored them and will no longer work to restore your backup. A new code must be generated in order to create backups for this account again the future.

Restoring from a backup

1. Open OneLogin Protect on your iOS device. Swipe right to view the menu and tapRestore.

2. Scan the QR code from your saved Recovery Kit, or tapEnter code insteadto manually enter your Secret Key.

3. Enter the email and master password you created when configuring your backup and tapRESTORE. After authenticating your information, Protect will restore your backed up data.
   

Removing OneLogin Protect

Deleting an account from the device will not disable the account. You may still receive push notifications if the device remains registered and is the default factor. Follow these steps to fully remove OneLogin Protect from your authentication factors.

1. Return toSecurity Factorsin your OneLogin Portal. Open the menu to the right of OneLogin Protect and clickRemove.

   

2. If your admin has required MFA, you may be prompted to choose or create a new primary factor. Follow the prompts on your screen, then clickRemoveto confirm you want to remove OneLogin Protect.

I can't scan the QR code to add OneLogin.

Ensure that OneLogin Protect can access your camera. From the app menu, tapSettingsand toggleCameraon.

If you're still unable to scan the code, you can enter it manually:

1. On your mobile device, tapEnter code instead.

   

2. On your other device, clickCan't scan the code?and verify thatiPhone & Androidis selected in the dropdown menu.

   

3. Enter the displayedActivation Codeinto the mobile app andresume configuration.

I'm not receiving push notifications on my phone or tablet.

When your device is first added as a factor, the push notification connection may take a few hours to complete. If you're still not receiving push notifications after this time, ensure that OneLogin Protect notifications are set up by going toSettingsand turning onAllow Notifications.

If you're still not receiving push notifications, contact your administrator about possible network issues preventing communication between your account and OneLogin Protect app. In the meantime, you can manually grant access by opening OneLogin protect and tappingTap to unlockto view and enter your OTP. The OTP changes every 30 seconds and is indicated by the timer wheel to the right.

Important:Apple Watch notifications are managed by your iPhone settings and not by the OneLogin Protect settings. Any functionality that OneLogin Protect provides your Apple Watch is native to the Apple platform and not officially supported by OneLogin. If your administrator requires biometric verification to log in, the notification that arrives on your Apple Watch will need to be confirmed with a device that uses biometrics.

OneLogin Protect is using an incorrect email address.

Under some circ*mstances, Protect for iOS may default to using the email address associated with the user's iPhone. Administrators can resolve this in thebrandingconfiguration by ensuring theRecipient Email Fieldis set toEmail.