OneLogin Protect for Android (4250527) (2024)

The OneLogin Protect mobile app can be installed directly from theGoogle Play Storeon your Android device. It may require the following permissions:

• Disable Your Lock Screen- To scan your registration QR code (we use the Google QR library, and this is required through Google).
• Full Network Access- The registration process uses our APIs, and this is also needed to perform multi-factor authentication (MFA).
• View Network Connections/View WiFi Connections- To check if there is network access. We verify this before making API calls.
• Play Install Referrer API- Added by default for Google, tracks where the app was installed from for debugging purposes.

Your administrator may require biometric authentication for OneLogin Protect. If your device prompts you to enable biometric authentication during setup, tapYesand follow the on-screen prompts.

Using Your Android Device

1. Log in to your OneLogin portal from the browser on your Android device.

2. If your admin has required multi-factor authentication (MFA) and you have not already configured at least one additional authentication factor, you may see a prompt requesting that you add one now. If so, tapContinueand follow the prompts on your screen.

   1. Otherwise, go to yourProfileand chooseSecurity Factorsfrom the menu.

3. TapAdd Factorand selectOneLogin Protectfrom the list of enabled authentication factors, then tapActivate.

   If OneLogin Protect does not appear in the list, contact your admin to ensure it has been enabled.

4. TapActivateto launch the OneLogin Protect app. If prompted, confirm that you want to open the link with Protect eitherJust OnceorAlways.

5. Your OneLogin portal now appears in the home screen of OneLogin Protect and can be used for future authentication.

   See Also

   OneLogin Protect for iOS (4266881)How OneLogin Protect Conveniently Secures Employee Access From Anywhere

Using Your Computer or Another Device

1. Log in to your OneLogin portal from a web browser and go to yourProfile. In theSecurity Factorsmenu, clickAdd Factor.

   

2. SelectOneLogin Protectfrom the list of enabled authentication factors.

   

   If OneLogin Protect does not appear in the list, contact your admin to ensure it has been enabled.

3. In the OneLogin Protect app, tap the+in the lower right corner to add an account.

   

4. If OneLogin Protect requests permission to use your camera, tapAllow. The camera activates, ready to scan a QR code.

   

5. ClickActivatein your web browser. Verify thatiPhone & Androidis selected in the dropdown menu and scan the QR code with your mobile device.

   If you're unable to scan the QR code, consult theTroubleshootingsteps below to check your camera settings or use an alternate code method.

6. When the code is accepted, the mobile app displays a green check and refreshes, displaying your account ready to authenticate.
   

1. The next time your OneLogin account requires authentication, the login screen advises that your Android device is ready for your approval.

   

2. OneLogin sends a notification to the device. Tap the notification, then selectAccept. Unlock your device to allow one OneLogin to automatically send the OTP and log you in to your portal.

   
   If you don't receive the push notification, attempt theTroubleshootingsteps below to check your notification settings or use an alternate OTP method.

Removing OneLogin Protect

Deleting an account from the device will not disable the account. You may still receive push notifications if the device remains registered and is the default factor. Follow these steps to fully remove OneLogin Protect from your authentication factors.

1. Return toSecurity Factorsin your OneLogin Portal. Open the menu to the right of OneLogin Protect and clickRemove.

   

2. If your admin has required MFA, you may be prompted to choose or create a new primary factor. Follow the prompts on your screen, then clickRemoveto confirm you want to remove OneLogin Protect.

I can't scan the QR code to add OneLogin.

1. Ensure that OneLogin Protect has access to your camera.

   1. In your device settings, go toApp infofor OneLogin Protect and tapPermissions.

      

   2. Verify thatCameraappears under Protect'sALLOWEDAccess.

      

   3. If it doesn't, tapCameraand then change its toggle toAllow.

2. If you're still unable to scan the code, you can enter it manually.
   1. On your mobile device, tapEnter code instead.

      

   2. On your other device, clickCan't scan the code?and verify thatiPhone & Androidis selected in the dropdown menu.

      

   3. Enter the displayedActivation Codeinto the mobile app andresume configuration.

I'm not receiving push notifications to authenticate my account.

When your device is first added as a factor, the push notification connection may take a few hours to complete. If you're still not receiving push notifications after this time, verify that notifications are turned on and that OneLogin Protect has permission to send them.

1. Ensure that notifications are turned on in OneLogin Protect.

   1. Open the OneLogin Protect menu and go toSettings.

      

   2. Verify thatAllow Push Notificationsis toggled on.

      

2. Ensure that OneLogin Protect has permission to send notifications.

   1. In your device settings, go toApp infofor OneLogin Protect and tapNotifications.

      

   2. Verify that all notifications are toggled on.

      

3. If you're still not receiving push notifications, contact your administrator about possible network issues preventing communication between your account and OneLogin Protect app. In the meantime, you can manually grant access by opening OneLogin protect and tappingTap to unlockto view and enter your OTP. The OTP changes every 30 seconds and is indicated by the timer wheel to the right.