Brake Repair Las Vegas NV | Brake Masters #210 | 702-342-8041 (2024)

Brake Masters #210

Based on 385 reviews

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Saturday, 7-27-2024 = I went to Brake Masters today, because I needed a new battery. I bought a new one 2 years ago at this location, that came with a 5 year warranty. The store manager (Ali) was in today. Not ONLY did he honor the 5 year battery warranty, and replace my battery free. I told him of my last experience a few weeks ago when I got a oil change on a Monday. He apologized more than once. He said he is off on Mondays, but that's NO excuse for poor service. He had someone put the new battery in immediately, check all my fluids, and tire pressure. When I went to leave he gave me a coupon for my next oil change to be FREE.**Now that's EXCELLENT customer service.**I will continue to take my car here for services, but ONLY when the manager Ali is in the shop.I have been taking my vehicles to Brake Masters for the past 20+years. I believe 14 years just at this location. To get my oil changes, and brakes done, but sadly not anymore. I took my vehicle in a few weeks ago on a Monday to get the oil changed. I made an appointment at 1pm. I arrived at 12:45pm there was 2 empty stalls when I arrived. My vehicle wasn't taken into a stall until 1:30pm. Every time I walked out to check on it there was no one working on or near it. To make a long story short I got my vehicle at 2:50pm with NO explanation, or apology why it took so long. Every single person working here is new from the last time I was here. This store use to be amazing mainly, because of the store manager Travis who is now the district manager. Sadly this store is the WORST it's ever been.

Pamela Gernert

1724814919

Replaced rear brakes and rotors. Quick, excellent service and friendly. I’ll keep using you guys.

Shelley Nachbar

1724601809

Daniel Mode

1724550497

Will be back outstanding customer Service had my rear brakes replaced and needed rotors replaced everything explained throughly before starting service.

Alicia H.

1722909870

Kelley Stillings

1721428377

On this hot🥵 day and 110° in Las Vegas Nevada on Southeastern the business of brake masters the technician Ali has done amazing work.🥰😁 I’m a single mother and my car ended up messing up and I always take all my vehicles to this location on South Eastern. They are truly amazing and they help in anyway they can. They are so non-🥹judgmental they are there to make sure you’re able to get your car fixed in a honest and reliable way. I am so happy was able to take my car there today and get it fixed on by Shawn. 😉He was an amazing technician and all the employees were there to help me in such an amazing way. Very ❤️❤️appreciative of them. I will vouch for them 1000%. I am so happy how my car turned out and on all my other vehicles I’m never left without, not having a car to drive that’s safe and reliable🤝. Thank you so much Brakes master Y’all are truly the best🫶🏼 I’ve ever been to here in Las Vegas.i will always come back.. 👏🏽ps.. now if yall could get tires then yall would be the best one stop shop) being funny ☺️ but no matter what ill come to service my car here.

Mrs B Pina

1719549113

I had the best experience with these guys... I was able to drop off my car and leave a key in the mail drop so I could get a ride home before they open. I got a phone call within an hour of opening with details of what steps to take to resolve my problems (which I had quite a few on my 2009 jeep). The next call I received detailed the problems, which he thought was the case, and what the price would be. With all the work that had to be done, I was still able to pick up my car same day. The communication between these guys ( Ali) and me with problems of my car was above and beyond. I felt like they were working on their own automobile with the care and concern I felt. I will recommend this place continuously to my friends, coworkers and family.

Elizabeth Boudreau

1719518618

I really like the service there. But yesterday when I went to change the oil in my car, everything seemed fine until my car overheated in the middle of the road. I was scared and asked for help, the man opened the hood of the car and the carburetor cover was removed. This could have cost me more money, more headaches because of an imprudence.

Tati Olive

1719508021

Brake Masters was very professional and courteous. I was anxious at first bringing my car to an unknown mechanic. But they checked my brakes and gave me an honest report. - I did not need new brakes now. This makes me more likely to use them in the future. I suggest making an appointment before bringing in your vehicle. I had only a short wait doing this.

C Wisner

1719504464

I always appreciate their professional way of greeting me, addressing my concerns, keeping me informed as the work proceeds and the dependable quality of their work!

Phyllis Wood

1719024974